At my current job, whether at the assisted living facility or the nursing home, my walk distinguishes me. Specifically, the speed at which I walk. If I were to walk at my normal pace, I would have to weave my way between residents like a driver on the New Jersey Turnpike. And admittedly, there are staff that do–especially the nursing staff, for whom the goal
is to get to the next patient quickly.
I, however, have learned to consciously slow my walk. To walk at a similar pace to that of the residents. It communicates that I’m available to talk, willing to literally as well as figuratively accompany them on their journeys. And often it does lead to the start of a real conversation as people strike up conversations as I walk besides them.
I contrast this to the instructions I was given when I started my first job as a market researcher. The corporate environment there was one of business-like efficiency. We, as new hires, were instructed to always walk through the offices with purpose and direction–which meant, quickly.
I am struck by the difference: in the beginning I was to walk quickly in order to show clients that there was no time wasted. Now, I walk slowly to communicate to my clients that they aren’t wasting my time if they want to talk with me.
Occasionally, I still catch myself striding along, in a hurry to get to a meeting, or to the next item on my agenda. And I catch myself, and slow down. I remember that my walk communicates something, and that walking quickly means, “I don’t have time for you.”